Frequently Asked Questions
Orders & Turnaround
How long will my order take?
Most orders are completed within 3–5 working days once your proof is approved. Larger or bespoke projects will be confirmed on order.
Can I collect my order?
Yes - collections are available from our Bridgnorth HQ free of charge.
Do you ship nationwide?
Yes, we deliver across the UK via tracked courier and Royal Mail. Tracking details are sent once dispatched.
Do you ship internationally?
Yes, we do. International shipping is available on many of our products, though it depends on the size and weight of your order. Get in contact for further about this.
Proofs & Design
Will I receive a proof before printing?
Yes - all custom designs are proofed for approval before production.
Can I request changes to my proof?
One round of minor edits is included; additional changes may incur a small fee.
Do you offer design services?
Yes, our in-house studio provides layout support and full brand design.
File Setup & Printing
What file types do you accept?
PDF, AI, EPS, PSD, SVG, or high-res JPEG/PNG (CMYK with 3mm bleed).
Can you print edge-to-edge?
Yes - our finishing equipment supports full-bleed printing
Do you check artwork before printing?
Yes, we quality check all files before production.
Products & Materials
What materials do you print on?
Foamboard, Acrylic, PVC, ACM, Paper, and Vinyl.
Do you print white ink or metallics?
Yes - white ink, layered effects, and spot gloss are available.
Can I see samples before ordering?
Yes - sample packs can be arranged at request.
Business & Trade
Do you offer trade or wholesale pricing?
Yes, for designers, agencies, and resellers.
Do you print for events or corporate clients?
Yes — from launches to retail displays, we handle every detail
Custom & Bespoke
Can you create something completely custom?
Yes - we specialise in bespoke shapes, finishes, and designs.
I’m not sure what I need - can you advise?
Absolutely - share your project goals and we’ll guide you.
Payment & Invoicing
How do I pay?
Pay online or request an invoice to secure your production slot.
Are prices inclusive of VAT?
Yes, unless stated otherwise. VAT invoices are sent automatically.
Sustainability
Do you offer eco-friendly print options?
Yes - we use eco inks, recyclable substrates, and FSC papers.
Contact & Support
How can I reach the team?
Email: hello@printlux.co.uk
WhatsApp: 07497 029578
Socials: @printluxuk
We’re always happy to help and can’t wait to bring your project to life.
Get in Touch
If you have any further questions, don't hesitate to contact us below.